Thank you for choosing Azur Hospitality for your accommodation needs. At Azur Hospitality we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website or services.

This Privacy Policy is subject to change. We encourage you to review it regularly to stay informed about how we protect your information.

What personal information do we collect?

• - Personal information is any information that may identify or relate to you as an identifiable individual. The personal information that we collect or receive about you could include the following categories of information:
• - Identity information – such as name, age, gender, passport information, or data from other government-issued identity cards or your accounts created on our Sites.
• - Contact information – such as your home address, zip/postal code, email address, and phone number.
• - Images – such as CCTV images, publicly available photographs, and images captured at events or during your stay.
• - Financial and payment information – such as your credit card details, itemized spending, billing address, and transaction history.
• - Reservation information – such as the type and location of the rooms you reserve, restaurant and spa treatment reservations, experiences you book, other guests associated with your reservations, and the dates of your reservations.
• - Health information – where provided to us and relevant to the provision of services.
• - Preference information – including but not limited to preferred pillow type and mattress firmness, special requests, interests, and data related to past service issues.
• - Purchase history – details of your purchases at our properties and on our Sites, including on the Azur Hospitality Online Shop and delivery address.
• - Public information – such as when we review public platforms to understand more about you or what you are saying about us or the hospitality industry.
• - Technical information – such as information about the device you use to interact with us (including the hardware model, IP address, geolocation data, operating system and version, and, in the case of your use of our mobile App, mobile network information and unique device identifiers).
• - Correspondence information – when you contact us, such as to send an inquiry or request, any correspondence or application may be kept, and information derived from such post may be added to your personal information.
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How do we use your personal information?

For each of the categories of personal information described above, we use your data for the following purposes:

• - If you create an account on a Site or become a Guest, we create an internal profile about you to remember your information and preferences to personalize your experience and provide customer service.
• - To help us recognize or identify you and any online accounts or internal profiles related to you, for instance, as a visitor to our Site or as a Guest.
• - To allow you to log in to your account online or through our mobile App by sending a one-time passcode to your phone (via SMS) or email address, depending on how you elect to receive such a passcode.
• - To enable you to use our Site.
• - To assist us in making reservations for you and providing the services you request at any of our properties.
• - To process transactions through our Site. (including taking payment for purchases you may make) and to assist in any inquiries about your transaction.
• - For billing purposes concerning your stays with us.
• - To confirm prior transactions and reconcile statements or invoices.
• - To consolidate your accounts on our Site.
• - To contact you concerning matters regarding your visits with us or purchases from the Azur Hospitality Online Shop.
• - To send you newsletters or marketing communications regarding our properties or products and to advise you of promotions or to inform you of offers or other information that may be of interest to you (if, where required by law, you separately provide your consent for us to do so).
• - To personalize and enhance your online Guest experience; (e.g., personalized room settings or food preferences)
• - To conduct surveys or focus groups to obtain your views regarding our properties and service delivery (if, where required by law, you separately provide your consent for us to do so).
• - To respond to specific requests for information from you about our properties and handle any other inquiries, correspondence, concerns, or complaints you have raised.
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For marketing, advertising, and promotional purposes, such as through one of our online promotions or on third-party social networks, consistent with your preferences and applicable law; We may use your information to send relevant offers about our properties or services

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• - To analyze customer trends and insights.
• - To operate our business, including for internal purposes such as auditing, data analysis, statistical and research purposes, and troubleshooting to help us improve our services.
• - For other purposes disclosed at the time you provide your personal information or as otherwise outlined in this Privacy notice.
• - For the establishment, exercise, or defense of legal claims or proceedings.
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We will combine information from several of our Guests and visitors to our Site to better understand trends and your expectations. When this occurs, all identifiers are removed, and the aggregated information cannot be linked to any specific individual or household and is, therefore, no longer personal information.

On what basis do we use your personal information?

We use your personal information on the following bases:

• - To enter into agreements with you – we use your personal information to perform our agreement to provide services to you when you stay or otherwise engage with us or to take steps at your request before entering into such an agreement.
• - For legitimate business purposes, using your personal information helps us operate and improve our business and minimize any disruption to the services we may offer you. We may also use your personal information to make our communications with you more relevant and personalized and to make your experience of our services more efficient and effective.
• - Because you have given your consent, we may ask for your consent to allow us to use your personal information for one or more purposes, such as to send you marketing communications. See the "What rights do you have regarding your personal information?" section for more information about the rights that you have if we process your information based on your consent.
• - To comply with legal and regulatory obligations – such uses of your personal information may include financial reporting requirements imposed by government regulators or our auditors.
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How and from what sources do we collect personal information?

For each of the categories of personal information and purposes described above, we gather information when you provide it to us directly or otherwise interact with us, for example:

• - When you create an account or sign in to access an existing account on our Site
• - When you comment on or interact with our digital posts or ads on social media platforms or other partnering websites such as Google or LinkedIn; We may collect personal information from publicly available sources, such as social media, only if you interact with us on those platforms
• - When you purchase through our Site
• - When you make a reservation online, by calling one of our Worldwide Reservation Offices or by contacting our resort directly.
• - During your experience as a Guest, including information provided during check-in and through the mobile App during a stay.
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We also collect your personal information while monitoring our technology tools and services, including email communications sent to and from Azur Hospitality and using the chat functionality on our Site.

We may also receive information about you from other sources. These include our business partners and trusted third-party service providers. For example, we receive information about you when you use the Azur Hospitality  Online Shop, which is operated on our behalf by a trusted third-party provider. The sources also include other members of your traveling party or other individuals (for instance, an authorized travel agent or personal assistant), as well as information that is made publicly available on the internet, such as your picture, which we may use for recognition purposes to provide customer service when you visit our properties. We may also combine information that we have about you from various sources, including the information that you have provided to us.

How do we use cookies and other similar technologies?

We collect information automatically from you through cookies, pixel tags, scripts, Mobile SDKs, and other similar technologies when you visit our Sites or read our emails. We may use third-party partners or technology to collect this information. For example, we use these third-party tools to collect information you provide as well as information about how you use our Site and your experience on our Site, such as the pages you visit or links you click on our Site, videos you watch, mouse clicks and movements and other browsing behavior, and whether you use multiple devices to access our Site. These tools may also record information you enter when interacting with or chatting using our Site. Our third-party partners and we also collect information about the device you use to visit our Sites, such as the IP address, device type, operating system, and a unique ID that allows us to uniquely identify a browser, mobile device, or account (including, for example, a persistent device identifier or AdID), and other similar information. If your device settings permit, we and our third-party providers may collect location data through GPS, Wi-Fi, or other methods. We collect analytics data or use third-party analytics tools to help measure traffic and usage trends and understand more about our users' demographics and behaviors. Information collected automatically through these tools may be combined with other personal information we collect from you or receive from other sources.

We, or our third-party partners, may use the data collected through cookies and similar technologies to remember information about you for the following purposes: so that you will not have to re-enter it on our Site; to provide custom, personalized content and information; to identify and contact you across multiple devices; to provide and monitor the effectiveness of our Site; generate analytics; to diagnose or fix technology problems; to detect or prevent fraud or other harmful activities; to personalize and enhance your experience and to improve the effectiveness of our Site, offers, advertising, communications and customer service, and otherwise to plan for, optimize and improve our online services.

We may also use third-party advertising companies to serve advertisements regarding goods and services that may interest you after you access and use our Site. To serve such advertisements, these companies may place or recognize a unique cookie on your browser (including pixel tags, scripts, or similar technology).

By continuing to use our website, you consent to the use of cookies. You can change your cookie settings at any time in your browser preferences.

Google Maps/Google Earth Additional Terms of Service: 

We use Google Maps/Google Earth to help enhance your experience on our Site. Unless your browser is configured to prevent such an interaction, these tools may automatically collect information about your location, including through your IP address, GPS, and other sensor data that may, for example, provide Google with information on nearby devices, Wi-Fi access points and cell towers, to display relevant geographic details to you. This information is governed by the

Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. 

Will personal information be provided to third parties?

We may share certain of your personal information with:

• - Other Azur Hospitality partners.
• - Azur Hospitality Properties sales specialists.
• - Agents, contractors, or third-party service providers of Azur Hospitality who provide services to Azur Hospitality or on our behalf, including as needed to better serve your needs as a Guest or visitor to our Site.
• - Escrow agents, third-party lenders, and loan-servicing agents.
• - A prospective buyer, investor, or other third party if we are involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of any business or assets or similar business transaction.
• - Our professional advisors and auditors.
• - Local or foreign regulators, governments, courts, health and safety authorities, law enforcement and relevant security authorities.
• - Others with your consent or at your direction.

We may also disclose certain types of personal information to online advertising partners and analytics and search engine providers that assist Azur Hospitality in improving and optimizing the Site or for advertising, analytics, attribution, or research purposes as described in the section.

Where a third party engaged by Azur Hospitality processes personal information on our behalf, Azur Hospitality takes steps to contractually require those parties to protect your personal information consistent with the principles articulated in this Privacy Notice.

In the case of third-party residential properties developers, please visit the particular developer's privacy notice to learn more about the personal information practices of the third-party developer.

If you have chosen to join a subscription list, please note that such lists are only used for internal purposes, and we do not sell or rent our subscription lists to third parties for their direct marketing purposes.

If Azur Hospitality suspects any unlawful activity is occurring, it may investigate and report its findings or suspicions to the police or other relevant law enforcement agencies.

We may also disclose information as may be required by law or legal process or if we reasonably believe such disclosure is necessary to comply with legal process or the reasonable requests of law enforcement or to exercise or protect the rights, Properties, or personal safety of Azur Hospitality, our Guests, or others.

Your information may be used to provide targeted advertisements, but we ensure that no personally identifiable information is shared with third-party advertisers

Will your personal information be transferred outside your home country?

Azur Hospitality and its third-party service providers may process your personal information anywhere in the world, including in countries where data privacy laws may not be equivalent to, or as protective as, the laws in your home country.

In particular, your personal information will be stored in your guest profile in our central reservation system located in Canada and is available to Azur Hospitality Properties.

We will implement appropriate measures to ensure your personal information remains protected and secure when transferred outside your home country. These measures include data transfer agreements implementing standard data protection clauses and transmitting data following applicable legal requirements to request additional information regarding these data transfer agreements.

What rights do you have regarding your personal information?

Depending on the applicable law, which may be determined by your country, region, or state of residency, you can exercise one or more of the following rights relating to our processing of your personal information. You may also have other rights under the laws of your jurisdiction of residence.

To protect your privacy, we may require that you prove your identity to us when your request is made, as this may involve providing us with information, we hold on file about you (for example, a home or business address) or information regarding your past stays at Azur Hospitality.

Accessing, correcting, or deleting your personal information

We understand that you may wish to know what personal information we hold about you or request that we correct or delete specific data. We are happy to assist you with such requests.

Azur Hospitality reserves the right to decline a request to access, correct, or delete your personal information under certain circumstances as permitted by applicable law. In particular, there may be various legitimate business reasons or legal obligations that allow or require us to retain your personal information.

Right to decline marketing communications

Suppose you wish to refrain from receiving marketing communications from Azur Hospitality. In that case, you can send such a request via email to marketing@credencehd.com or, at the Properties where consent is collected on registration cards, you may indicate your wishes on your registration card. You will always be able to accept or decline any marketing communication from Azur Hospitality. You may unsubscribe from electronic marketing communications at any time by selecting the "unsubscribe" link included in such communications. Please note that you may be unable to opt out of service-related communications (such as account verification emails, transactional communications, and technical and security notices).

Other rights

You may also be entitled to:

• - Object to the processing of your personal information.
• - Request the restriction of the processing of your data.
• - Opt-out from the processing or disclosure of your data for direct marketing purposes.
• - Withdraw your consent to the processing of your data (where Azur Hospitality is processing your data based on your consent).
• - Request the receipt (or transmission to another organization) of the personal information Azur Hospitality holds about you in a machine-readable form.
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Where you can share personal information with Azur Hospitality, you can always choose to do something other than do so.

If you object to processing your personal information, or if you have provided your consent to processing and you later choose to withdraw that consent, we will respect your choice by our legal obligations.

Then, we cannot perform the necessary actions to achieve the processing purposes described above (see "How do we use your personal information?"), or that you cannot use the services we offer.

After you withdraw your consent, Azur Hospitality may continue to process your personal information to the extent required or otherwise permitted by law.

If at any time you wish to exercise any of these rights, you can do so by:

For Resorts Guests, Contact us at:

Via email at info@azurhospitality.com

Via phone at +2 065 3404455

Via letter at -

Attention: Azur Hospitality: Address: 48 (B) Giza St. Orman Building, 6th Floor, Dokki, Giza 12411, Egypt.

You may request an authorized agent (such as a lawyer). We may request evidence of their authority to act on your behalf.

For how long has my personal information been retained?

Your personal information will be stored for the period required or permitted by law in the country where it is stored, including the jurisdiction of any properties holding the lead, which may involve retaining information following your stay. We will delete your personal information once it is no longer reasonably necessary for any purposes described in this Privacy Notice.

We will also keep your personal information where we need to regarding legal action or an investigation involving Azur Hospitality.

Any financial information Azur Hospitality retains will be protected under the terms of this Privacy Notice and, where financing is arranged in the United States.

All the information via this site is provided "as is". Azur Hospitality does not accept liability for the topicality, accuracy, completeness or quality of the information and material provided unless the mistake occurred intentionally or through gross negligence. This refers to any loss, additional costs or damage of any kind suffered as a result of any use of any information and material Azur Hospitality provides on its websites.

While we make every effort to protect your information, we are not liable for breaches resulting from external cyber-attacks or unauthorized access.

Copyright

The Layout of the website, diagrams, pictures and logos used, are protected by copyrights (e.g. Azur Hospitality ). Any duplication or use of objects such as diagrams, pictures or texts in other electronic or printed publications is not permitted without the relevant brand owner’s consent. Any violations will be prosecuted for counterfeit.

Hypertext links

Azur Hospitality as no influence on the design and contents of third-party material linked, or referred to, from its websites. Therefore, Azur Hospitality expressly distances itself from such material and rejects responsibility for any contents provided by third parties, unless they have full knowledge of illegal contents and would be able to prevent website visitors from viewing those pages.

The creation of hypertext links to the azurhospitality.com site is subject to Azur Hospitality prior agreement.

For further information please contact us at: info@azurhospitality.com

Booking Terms & Conditions:

Please take a moment to review our house rules, mentioned under each hotel, to ensure a comfortable and enjoyable stay.

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us at info@azurhospitality.com